FAQ - Frequently Asked Questions
How can I place an order?
To place an order, browse our products, add items you want to your cart, and proceed to checkout. Fill in your shipping and payment information, then confirm your order.
What payment methods do you accept?
We accept credit cards, bank transfers, BLIK, and online payments through PayU and other secure payment gateways.
How much does shipping cost?
Shipping costs depend on your chosen delivery method and location. You'll see detailed shipping costs during checkout before confirming your order.
How long does order processing take?
Standard processing time is 2-3 business days. Custom or made-to-order items may take longer, and we'll inform you of any extended timeframes.
Can I return a product?
Yes, you have the right to return products within 14 days of receiving your order in accordance with consumer protection laws. Items must be in original condition.
How can I contact customer service?
You can reach us via email, phone, or through our contact form. We respond to all inquiries within 24 hours during business days.
Do you offer product warranties?
All our products come with manufacturer warranties. Specific warranty details can be found in each product description.
Do you ship internationally?
Yes, we offer international shipping to most countries. Shipping costs and delivery times vary by destination and will be calculated at checkout.
How can I track my order?
Once your order ships, you'll receive a tracking number via email. You can use this number to track your package on our website or the carrier's tracking page.
What if I receive a damaged item?
If you receive a damaged item, please contact us immediately with photos of the damage. We'll arrange for a replacement or full refund as quickly as possible.
